Starter
Freeforever
For personal projects and early-stage products.
- 100 tickets/month
- 1 seat
- JS widget
- Email notifications
- Basic support analytics
- 14-day email gateway trial
Simple pricing.
No surprises.
Start free. Pay when you grow. Cancel anytime.
Most popular
Pro
€15/month
When email and WhatsApp stop being enough.
- 1,000 tickets/month
- 5 seats
- Personalized AI support agent 24/7
- Custom logo & favicon
- Email gateway
- 3 teams/departments
- Full support analytics
- Priority email support
€15/mo locked for life · Early-adopter price
Business
€39/month
For teams that need full control and automation.
- 3,000 tickets/month
- 15 seats
- Personalized AI support agent 24/7 — fully automatic
- Custom domain (support.yourcompany.com)
- Up to 10 teams/departments
- REST API
- Web analytics (cookieless)
- Priority support + DPA
€39/mo locked for life · Early-adopter price
€39/mo locks in for life (CPI-adjusted yearly). Standard price €69/mo. Up to 3,000 tickets/month; additional usage billed in packs of 250.
Scale
€149/month
For scaling teams that need SSO, SLA and full white-label.
- 6,000 tickets/month
- Unlimited seats & teams
- Multi-site (unlimited)
- White-label (no "Powered by")
- SSO / SAML
- Signed SLA (uptime + response)
- Bring-your-own AI API key
- Dedicated onboarding
- Everything in Business
By application · Onboarded by us
€149/mo locks in for life (CPI-adjusted yearly). Standard price €249/mo. Up to 6,000 tickets/month; additional usage billed in packs of 500.
Questions before you start
If yours isn't here, .
What happens if I hit my monthly ticket limit?
Your widget keeps working and existing tickets stay accessible. New tickets pause at the end of the month and resume on the 1st — or upgrade to Pro (1,000/month), Business (3,000/month) or Scale (6,000/month) in two clicks. No surprise invoices.
Can I switch plans or cancel anytime?
Yes. Upgrade, downgrade, or cancel from the dashboard. No calls, no retention tactics. If you cancel a paid plan your account drops to Starter — your tickets stay.
Do I need technical skills to install?
Paste one <script> tag before </body>. If you can edit your site's footer, you can install SimpleSupport. WordPress users get a one-click plugin.
Is my data GDPR compliant?
Yes, by default. No cookies, no tracking, no consent banner required. Data is stored on EU edge servers. Business plan includes a signed Data Processing Agreement.
Can I try Pro or Business features before upgrading?
Yes. Any Starter account can activate a one-time 14-day trial of Pro features (AI drafts, email gateway, teams, custom branding) directly from settings — no credit card. When the trial ends the account reverts to Starter automatically. Pro and Business upgrades themselves are invite-only during the early-adopter phase, which is how we lock in the €15/€39 prices for life.
Can customers reply to tickets by email?
Yes on Pro and Business via the email gateway: customers reply to notifications and their response becomes a new message on the same ticket. Starter includes a 14-day trial of this feature.
What counts as a "ticket"?
One conversation, regardless of how many messages it contains. A ticket stays a single ticket whether it has 1 reply or 50.
Can I use multi-site for several different businesses?
Multi-site is designed for one business running multiple web properties — for example a main site, a landing page and a WordPress blog — sharing one support team and one inbox. Agents, teams, tickets, business name and the email reply address are shared across all sites in the account. If you run separate businesses (different brand names, different teams, different invoices), each needs its own SimpleSupport account so customer notifications arrive with the right brand.
Start free — no credit card
Free plan forever · Upgrade when you grow
Full feature comparison
| Feature | Starter | Pro | Business | Scale |
|---|---|---|---|---|
| Tickets/month | 100 | 1,000 | 3,000 | 6,000 |
| Seats | 1 | 5 | 15 | Unlimited |
| Teams / departments | – | Up to 3 | Up to 10 | Unlimited |
| Sites | 1 | 1 | 3 | Unlimited |
| AI support agent 24/7 | – | Drafts | Automatic | Automatic |
| Bring-your-own AI key | – | – | – | ✓ |
| JS Widget | ✓ | ✓ | ✓ | ✓ |
| Custom logo & favicon | – | ✓ | ✓ | ✓ |
| White-label (no "Powered by") | – | – | – | ✓ |
| Email notifications | ✓ | ✓ | ✓ | ✓ |
| Email gateway (trial) | 14 days | ✓ | ✓ | ✓ |
| REST API | ✓ | ✓ | ✓ | Higher limits |
| Support analytics | Basic | Full | Full | Full |
| Web analytics (cookieless) | – | – | ✓ | ✓ |
| Custom domain | – | – | ✓ | ✓ |
| SSO / SAML | – | – | – | ✓ |
| Signed SLA | – | – | – | ✓ |
| Data Processing Agreement | – | – | ✓ | ✓ |
| Dedicated onboarding | – | – | – | ✓ |
| Support | Community | Priority | Priority + dedicated |
Comparing alternatives? See our side-by-side breakdowns: all helpdesk comparisons · vs Zendesk · vs Help Scout · vs Freshdesk · vs Intercom · vs Crisp · vs Tidio · vs Gorgias · vs Tawk.to · vs FreeScout · vs Zoho Desk · vs Fin · vs Nextop · vs Zoho SalesIQ · vs Front · vs Desku · vs Customerly · vs Chatwoot · vs ChatWith · vs RoboResponse · vs SupportCandy.