No WordPress? No problem.
SupportCandy lives inside WordPress — you can't use it on a React app, a Next.js SaaS, or a static site. SimpleSupport works on any stack: drop one script tag and you're done. No CMS required.
SimpleSupport vs SupportCandy
SupportCandy is a solid WordPress helpdesk plugin. SimpleSupport is for every site — no WordPress, no add-ons, no per-feature pricing.
How they compare
| SimpleSupport | SupportCandy | |
|---|---|---|
| Platform requirement | Any website — one script tag | WordPress only |
| Hosting | Edge-hosted, zero ops | Your WordPress server |
| Setup time | ~2 minutes | ~30 min (WP install + plugin + config) |
| Base price | Free tier + €15/mo Pro / €69/mo Business | Free plugin + paid add-ons per feature |
| WooCommerce / e-commerce | Works on any stack via script tag | WooCommerce add-on (paid) |
| Email piping | ✓ Included on Pro | Email Piping add-on (paid) |
| AI replies | Pro: drafts you approve; Business: 24/7 auto | AI Assistant in Productivity Suite (paid) |
| Workflow automation | Pro: auto-routing rules | Workflows add-on (paid) |
| Canned replies | ✓ Included | Canned Reply add-on (paid) |
| SLA tracking | Roadmap | SLA add-on (paid) |
| Edge performance | ✓ <50ms globally | Depends on your WordPress host |
| GDPR by default | ✓ No cookies, EU edge | Depends on your hosting choice |
| Built for | Any SaaS or e-commerce — no stack lock-in | WordPress-first teams |
SupportCandy pricing as published on supportcandy.net — verify with their current page.
Why teams outside WordPress choose SimpleSupport
One flat bill, everything included
SupportCandy's free plugin is the start of the journey. Email piping, canned replies, AI, workflows, SLA, reports, WooCommerce — all separate paid add-ons. SimpleSupport bundles what support teams actually use into Pro and Business at a predictable monthly price.
Edge performance — not your server's performance
A shared WordPress host in one region means tickets load slowly for half your customers. SimpleSupport serves from 300+ Cloudflare locations — <50ms globally, zero cold starts, zero maintenance windows from your side.
Common questions
- Yes. The script tag embeds in any WordPress or WooCommerce theme. You don't need SupportCandy's WooCommerce add-on to show a support widget on your shop. Order-context in tickets (showing which product or order the customer was viewing) is on our roadmap.
- Yes — 100 tickets/month, unlimited agents, no credit card. SupportCandy's free plugin is also generous for core features, but the features most teams need day-to-day (email piping, automation, AI) require paid add-ons. SimpleSupport Pro at €15/mo includes all of those.
- Not via a one-click UI today. SupportCandy stores tickets in your WordPress database — drop us a message and we can run a one-off import from a CSV or JSON export.
- SLA tracking is on our public roadmap. CSAT surveys are planned for Business. If those are blockers today, SupportCandy's add-ons cover them well — we'd rather be honest than oversell.
2 minutes to install. Free forever for 100 tickets/month.