SalesIQ is the chat widget piece of the Zoho suite. SimpleSupport is a standalone helpdesk: ticketing, email gateway and AI replies in one tool — no Zoho login, no upsell ladder.
| SimpleSupport | Zoho SalesIQ | |
|---|---|---|
| Starting price | Free forever (100 tickets/mo) | Free (3 operators, basic chat) |
| Pro plan | €15/mo flat (5 agents, 1,000 tickets) | From $7/op/mo (Basic) → $13 (Professional) → $25 (Enterprise) |
| Pricing model | Flat per plan | Per operator, scales with team |
| Real ticketing (open / in-progress / resolved) | ✓ | Chat-first; tickets need Zoho Desk add-on |
| Email gateway | ✓ Pro (replies become tickets) | Requires Zoho Desk integration |
| AI replies | Pro: drafts; Business: 24/7 auto from your knowledge doc | Zia chatbot, paid tiers |
| Vendor lock-in | None | Pulls you toward CRM, Desk, Campaigns… |
| GDPR by default | ✓ No cookies, no consent banner | Multi-region but uses cookies |
| Edge performance | ✓ <50ms globally | Regional Zoho data centres |
| Setup | 2 minutes, self-serve | Zoho account + widget config + (often) Desk |
Zoho SalesIQ pricing as published on zoho.com — verify with their current page.
SalesIQ is designed to pull you into Zoho CRM, Zoho Desk, Zoho Campaigns. If you only want a chat widget plus tickets — and your CRM/email already lives elsewhere — SimpleSupport gives you that one tool, well-built, with no upsell trail.
SalesIQ scales with the size of your team. SimpleSupport's Pro plan is €15/mo flat for 5 agents and 1,000 tickets — adding a teammate doesn't move the bill. Predictable for small teams.
Real email-to-ticket on SalesIQ requires Zoho Desk on top. SimpleSupport's email gateway is included in Pro: customers email support@yourdomain.com and replies land threaded on the ticket. No second product to license.
2 minutes to install. Free forever for 100 tickets/month.