Front is a collaborative inbox built for medium and large support/sales teams that work shared mailboxes. SimpleSupport is a flat-priced helpdesk for SaaS, freelancers and small teams who just need tickets, email and AI replies — without per-seat scaling.
| SimpleSupport | Front | |
|---|---|---|
| Starting price | Free forever (100 tickets/mo) | ~$19/seat/mo (Starter) |
| Pro plan | €15/mo flat (5 agents, 1,000 tickets) | ~$59/seat/mo Growth → $99 Scale |
| Pricing model | Flat per plan | Per seat — bill grows with team |
| Core paradigm | Ticket-first with chat-style widget | Shared inbox / collaborative email |
| Real ticketing (open / in-progress / resolved) | ✓ | Inbox states (assigned, snoozed, archived) — no ticket lifecycle by default |
| Email gateway | ✓ Pro (replies become tickets) | ✓ Email-first product |
| Live chat | ✓ Lightweight widget <5KB | ✓ Front Chat add-on |
| AI replies | Pro: drafts; Business: 24/7 auto from your knowledge doc | Front AI on Growth+ tiers |
| GDPR by default | ✓ No cookies, no consent banner | US-hosted, GDPR-friendly via DPA |
| Setup | 2 minutes, self-serve | Inbox connection + workflows + tagging |
| Built for | Micro-SaaS, freelancers, small teams | Operations, logistics, brokerage, mid-market support |
Front pricing as published on front.com — verify with their current page.
Front shines when 5+ people work the same mailbox with rules, assignments and internal threads. SimpleSupport is for the team that just needs tickets, replies and a clean status board — without the workflow machinery you'd never use.
Front charges per seat. SimpleSupport's Pro plan covers 5 agents at €15/mo flat. Adding a teammate doesn't add a line item — the cost is decoupled from headcount.
Front AI lives on Growth and above. SimpleSupport's AI is in Pro (drafts you approve) and Business (24/7 auto-send) at no extra meter — same flat €15/€69 per month.
2 minutes to install. Free forever for 100 tickets/month.