Does SimpleSupport have a Help Scout-style inbox?

SimpleSupport's admin panel is closer to a Kanban-style ticket list than a traditional mailbox: open, in progress, resolved, with filtering, search and reply. Different mental model from a shared inbox.

Can I keep my existing support email address?

Yes, on Pro, Business and Scale plans you can point an MX record at SimpleSupport and customers email support@yourdomain.com directly; replies become tickets with threading preserved.

How does SimpleSupport's AI compare to Help Scout's AI Assist?

Both are grounded on your own content. SimpleSupport includes AI on Pro (draft mode) and Business (auto-send) without add-on tiers. It uses a knowledge document you write to keep tone and answers consistent.

Is GDPR compliance a meaningful difference?

For European customers yes. SimpleSupport ships with no cookies, no third-party trackers and no consent banner needed. Help Scout supports EU hosting but requires configuration.

SimpleSupport vs Help Scout

Same warmth. Lower price. Edge-native and GDPR-safe out of the box.

How they compare

	SimpleSupport	Help Scout
Starting price	Free forever (100 tickets/mo)	$22/user/mo (Standard)
Pro plan	€15/mo flat (5 agents, 1,000 tickets)	$44/user/mo (Plus) → $220/mo for 5 users
Pricing model	Per plan (no per-agent fees)	Per-user (scales linearly with team)
Free plan	✓ 100 real tickets/month, no card	– 15-day trial only
Setup time	~2 minutes (one script tag)	~30 min (mailbox + Beacon configuration)
GDPR by default	✓ No cookies, no consent banner	EU data hosting available, configurable
Edge performance	✓ <50ms globally	– US-centric infrastructure
Widget weight	<5 KB gzipped	~80 KB+ (Beacon)
AI replies	Pro: drafts you approve; Business: 24/7 auto from your knowledge doc	AI Assist / AI Drafts as add-on tiers
Email gateway	✓ Pro (14-day trial on Starter)	✓ All plans
Built for	Micro-SaaS, freelancers, small teams	SMB & mid-market

Help Scout pricing as published on helpscout.com — verify with their current page.

Why teams move from Help Scout to SimpleSupport

Flat pricing, not per-agent

Help Scout charges per user. Add a teammate, add $22/month. SimpleSupport's Pro plan is €15/mo flat with 5 seats included; Business is €39/mo (early-adopter, locked for life — €69 standard) with 15 seats. If you need unlimited seats, Scale (€149/mo early-adopter, €249 standard) covers it without ever billing per agent. Your bill stops scaling with your team.

Edge-native, not US-hosted

SimpleSupport runs on Cloudflare's edge — 300+ locations, <50ms anywhere. Help Scout's infrastructure is solid but US-centric; if your customers are in Europe or Asia, the difference shows on every widget load.

A genuine free plan, not a 15-day trial

Help Scout gives you 15 days. SimpleSupport's Starter plan is free forever with 100 real tickets/month — enough to run support for a side project, an indie SaaS, or a small e-commerce. Upgrade only when you outgrow it.

Common questions about switching

: Our admin panel is closer to a Kanban-style ticket list than a traditional mailbox — open / in progress / resolved, filter, search, reply. It's not better or worse, it's a different mental model. Try it free; if the inbox metaphor is non-negotiable, Help Scout is a good fit.
: Yes — on Pro, Business and Scale, point an MX record at us and customers can email support@yourdomain.com; replies become tickets and threading is preserved.
: Both are grounded on your own content. Help Scout's AI Assist is an add-on tier; SimpleSupport's AI is included on Pro (drafts) and Business (auto-send). It's anchored to a knowledge doc you write so the tone stays yours.
: If you sell to European customers, yes. SimpleSupport ships with no cookies, no third-party trackers and no consent banner needed. Help Scout supports EU hosting but you'll spend time configuring it. We treat compliance as a default, not a setting.

Start free — no credit card

2 minutes to install. Free forever for 100 tickets/month.