The SimpleSupport blog
Tutorials and field-tested advice on running support without the bloat.
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What is a support ticket? A plain-English guide
What a support ticket really is, how it differs from email and live chat, and how 'one ticket = one conversation' affects pricing.
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How to add a support widget to your WordPress site (in 2 minutes)
Three ways to add a ticket widget to WordPress — the one-line script, a child-theme snippet, or the plugin — and when to use each.
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How to add a support widget to your Shopify store
Add a ticket widget to Shopify by pasting one snippet into theme.liquid — no paid app, works on every page including checkout-adjacent flows.
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Live chat vs. a help desk: which does your small business actually need?
Live chat is built for 'right now'; a help desk is built for follow-up. The honest trade-offs, and why most small teams end up wanting both.
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How to add a support widget to a Next.js or React app
Drop a support widget into Next.js or React without blocking render — the App Router Script approach, a Pages Router version, and a plain-React fallback.
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GDPR-compliant customer support: a small-business checklist
The practical GDPR checklist for customer support: lawful basis, data minimisation, cookies and consent, retention, and the DPA — in plain English.
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How to add a support widget to a Webflow site
Add a ticket widget to Webflow via Project Settings → Custom Code (or a per-page embed) — one snippet, live on every page, no upgrade needed.
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Email-to-ticket: how an email gateway works (and why it beats a shared inbox)
How an email gateway turns support@ messages into tracked tickets, how replies thread back, and why it beats a Gmail shared inbox once two people are involved.
Comparing tools? See our helpdesk comparisons · vs Zendesk · vs Intercom · vs Freshdesk. Or see pricing.