WordPress-friendly support — EU-hosted, GDPR-by-default, no cookie banner needed.
| SimpleSupport | Tidio | |
|---|---|---|
| Starting price | Free forever (100 tickets/mo) | Free (50 conversations/mo) |
| Pro plan | €15/mo flat (5 agents, 1,000 tickets) | $29/mo Starter → $59+/mo Growth (per-conversation tiers) |
| Pricing model | Tickets per plan | Conversations per plan + Lyro AI per-conversation tiers |
| Free plan limit | 100 tickets/month | 50 conversations/month then paywalled |
| GDPR by default | ✓ No cookies, no consent banner | Configurable, uses cookies |
| EU data residency | ✓ Edge nodes in EU | US data centres by default |
| WordPress plugin | On roadmap (script tag works today on any WP site) | ✓ Native plugin |
| Setup time | ~2 minutes (one script tag) | ~10–15 min (plugin + config) |
| AI replies | Pro: drafts you approve; Business: 24/7 auto from your knowledge doc | Lyro AI per-conversation pricing on top of plan |
| Built for | Micro-SaaS, small e-commerce, freelancers | Small e-commerce, WordPress shops |
Tidio pricing as published on tidio.com — verify with their current page.
If you sell to European customers, Tidio's cookies + US-default hosting means you're explaining a banner and a sub-processor to every new buyer. SimpleSupport ships with zero cookies and EU edge storage — your site stays banner-free.
Tidio's lower tiers count conversations and gate Lyro AI per-conversation. SimpleSupport gives you 1,000 tickets/month on Pro and includes AI replies — no separate AI meter.
SimpleSupport's widget is <5 KB gzipped, async-loaded. Tidio's widget pulls a much larger payload that affects Core Web Vitals on smaller WordPress sites. Lighthouse will notice.
<script> tag — paste it in your theme's footer (or via any "header & footer" plugin) and the widget works immediately.2 minutes to install. Free forever for 100 tickets/month.