SimpleSupport vs Intercom

Predictable monthly bill. AI included. No per-resolution surprises.

How they compare

  SimpleSupport Intercom
Starting priceFree forever (100 tickets/mo)$39/seat/mo (Essential, no AI included)
Pro plan€15/mo flat (5 agents, 1,000 tickets)$99/seat/mo (Advanced) → $495/mo for 5 seats
AI pricingIncluded in Pro and Business — no per-conversation feeFin AI: $0.99 per resolution on top of the seat fee
Pricing predictabilityFixed monthly regardless of volumeVariable — bill grows with conversations / resolutions
Free plan✓ 100 real tickets/month, no card– Trial only
Setup time~2 minutes (one script tag)~1–2 hours (Messenger setup, automations, segments)
GDPR by default✓ No cookies, no consent bannerConfigurable, requires consent flows
Edge performance✓ <50ms globally – Regional
Widget weight<5 KB gzipped~250 KB+ (Messenger)
Built forMicro-SaaS, freelancers, small teamsMid-market & enterprise SaaS

Intercom pricing as published on intercom.com — verify with their current page.

Why teams move from Intercom to SimpleSupport

Your bill stops being a roulette

Intercom's seat-plus-resolution model means a viral week doubles your invoice. SimpleSupport is flat: €15/mo on Pro, €69/mo on Business (€39/mo for early customers, locked for life). Volume goes up, your bill doesn't.

AI included, not metered

Fin charges $0.99 per AI resolution on top of seat fees. SimpleSupport's AI is included in Pro (drafts) and Business (auto-send), grounded on a knowledge doc you write — and you don't pay extra per conversation.

A widget, not a marketing platform

Intercom is half helpdesk, half marketing automation. If you want bots, tours, surveys, segmented in-app messages, that's their world. If you just want a clean ticket flow, SimpleSupport ships only that — and the widget is 50× lighter.

Common questions about switching

Start free — no credit card

2 minutes to install. Free forever for 100 tickets/month.

Contact Us

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One quick step — enter your invitation code

To start your trial, enter an invitation code. Anyone already on a paid plan can share one with you — they get a fresh one every week from their dashboard. No one to ask? .