GDPR by default
No tracking cookies. No consent banner needed. We store only what's necessary to run your support. Your European customers will thank you.
Free plan available · No credit card required
Stop losing support requests
in email and WhatsApp.
Add a simple ticket system to your website in 1 line of code.
Customers open tickets from your site. AI replies instantly using your own content. Every conversation stays in one thread.
Free plan forever · Upgrade when you need more
<script
src="https://app.simplesupport.uk/widget/widget.js"
data-key="your-api-key"></script>Your inbox is not
a support system.
A customer emails you. You reply. They reply a week later. Then someone else writes on WhatsApp. Another message comes from the contact form. Soon, support is spread across channels and nothing is easy to track.
SimpleSupport puts support back on your website, where it belongs. One widget, one inbox, one thread per issue.
Up and running in 3 steps
No onboarding calls. No implementation consultants. No IT department required.
-
Create your account
Sign up free with Google, GitHub, or email. Get your widget key instantly. Takes 30 seconds — no credit card, no phone number.
-
Paste one line into your website
One
<script>tag before your closing</body>. Works on WordPress, static sites, and anything in between. -
Reply or let AI handle it
AI answers common questions using your instructions and content. When the question needs a human, the conversation stays open in the same thread — no messages lost, full history in one place.
Click around the real dashboard.
No signup, no credit card. You land directly inside a fully populated demo account with tickets, replies, teams, and analytics — refreshed daily so the charts always show live data.
- 20+ tickets across open, in progress, waiting customer, and resolved.
- Multiple teams and agents, with replies threaded by customer.
- Dashboard analytics over the last 7 days, plus per-agent stats.
Read-only. Buttons are visible but disabled so you can see what every paid feature looks like.
AI that answers with your content,
not generic guesses.
Add your FAQs, policies, onboarding steps, and instructions. SimpleSupport uses that content to answer common questions instantly, while keeping the conversation in one place.
- Use your own knowledge base — FAQs, docs, and policies you control.
- Define tone, limits, and which questions AI is allowed to answer.
- Escalate to a human automatically when the question needs it.
Everything you need.
Nothing you don't.
Fast to load, invisible to maintain.
The widget is lightweight and designed to work on modern websites without slowing them down. No cold starts, no server to manage.
A clean admin panel
A ticket list that doesn't require a training course. Open, in progress, resolved. Filter, search, reply. That's it. Works on mobile too.
Not a contact form. A conversation.
Unlike a contact form that disappears after you click Send, every ticket is a two-way thread. Customers get notified when you reply and can respond directly — all from their inbox. No logins, no portals, no friction.
Free plan that's actually useful
100 tickets/month, 1 seat, full access to the core features. Not a crippled demo — a real tool for small projects and early-stage products.
Looks like your website, not ours.
Match colors, logo, and tone so support feels native to your brand. One CSS variable is all it takes — no code changes required.
If your website has a <script> tag,
you're already compatible.
Five ways to add support, from dead-simple to fully custom. Most customers start with the widget.
Easiest
JS Widget
One script tag. Floating button. Customizable with CSS variables. Works everywhere.
WordPress
Install the plugin, paste your API key, done. No coding needed.
HTML Embed
An iframe that embeds the support form inline on any page.
Email Gateway
Customers email support@yourco.com. Tickets appear automatically. No widget needed.
REST API
Create tickets programmatically from your backend. Full OpenAPI documentation.
API and advanced integrations are available when you need them.
Start free. Pay when you grow.
No surprise invoices. No per-seat fees on the free plan. Just support.
Starter
Freeforever
For personal projects and early-stage products.
- 100 tickets/month
- 1 seat
- JS widget
- Email notifications
Most popular
Pro
€15/month
For businesses with real support volume.
- 1,000 tickets/month
- 5 seats
- AI draft replies based on your content
- Custom instructions and tone — you always review before sending
- Custom logo & favicon
- Email gateway (customers email you)
- Teams & departments
- Support analytics
€15/mo locked for life · Early-adopter price
Business
€39/month
For teams that need full control.
- 3,000 tickets/month
- 15 seats · up to 10 teams
- Fully automatic AI replies for selected ticket types
- Advanced rules, routing, and human fallback
- Custom logo & favicon
- Custom domain
- Web analytics (no cookies)
- Priority support
- REST API access
€39/mo locked for life · Early-adopter price
Up to 3,000 tickets/month. Additional usage billed in packs of 250.
Scale
€149/month
For scaling teams that need SSO, SLA and white-label.
- 6,000 tickets/month
- Unlimited seats & teams
- Multi-site (unlimited)
- White-label (no "Powered by")
- SSO / SAML
- Signed SLA (uptime + response)
- Bring-your-own AI API key
- Dedicated onboarding
By application · Onboarded by us
Up to 6,000 tickets/month. Additional usage billed in packs of 500.
Common questions
- No. It's a ticket system that keeps support requests organized in threads. Each conversation has a status, a history, and a clear owner — unlike a live chat that disappears when the session ends.
- A contact form sends an email and forgets everything. SimpleSupport creates a tracked ticket with status, full thread history, and threaded replies — so nothing gets lost and you can see everything in one place.
- It uses the content, FAQs, and instructions you provide. The AI doesn't guess or make things up — it only draws from what you've defined. You stay in control of what it can and can't say.
- Yes. You decide when AI replies automatically and when it only suggests a draft for you to review. You can also limit which ticket types or topics the AI handles.
- Yes, if your site supports a
<script>tag — which includes WordPress, Webflow, Shopify, Next.js, Jekyll, Hugo, and any plain HTML page. No server-side setup required. - Yes. When you reply to a ticket, your customer gets an email notification and can reply directly — it syncs back into the thread automatically. On Pro and above, customers can also open new tickets by emailing your support address directly, without visiting your website.
Your customers are waiting.
Take 2 minutes.
Free plan, no credit card. Add professional support to your website right now.
Free forever · No credit card · Cancel anytime