The bill doesn't grow when you hire
Desku is per agent, so a 5-person team starts around $95/mo on Starter. SimpleSupport's Pro plan covers 5 agents at €15/mo flat. Hire your sixth without negotiating with billing.
SimpleSupport vs Desku
Both are simple helpdesks aimed at SaaS and small teams. SimpleSupport's wedge is flat pricing per plan (not per agent), edge-native performance and a GDPR-clean default — no cookies, no consent banner.
How they compare
| SimpleSupport | Desku | |
|---|---|---|
| Starting price | Free forever (100 tickets/mo) | ~$19/agent/mo (Starter); free trial only |
| Pro plan | €15/mo flat (5 agents, 1,000 tickets) | ~$49/agent/mo Team → $79/agent/mo Pro |
| Pricing model | Flat per plan | Per agent — scales with hires |
| Real ticketing (open / in-progress / resolved) | ✓ | ✓ |
| Email gateway | ✓ Pro (replies become tickets) | ✓ |
| Live chat widget | ✓ <5KB gzipped | ✓ Desku Messenger |
| AI replies | Pro: drafts; Business: 24/7 auto from your knowledge doc | Eva AI add-on tiers |
| GDPR by default | ✓ No cookies, no consent banner | Standard cookies + DPA |
| Edge performance | ✓ <50ms globally | Regional |
| Setup | 2 minutes, self-serve | Account + channels + workflows |
Desku pricing as published on desku.io — verify with their current page.
When SimpleSupport fits better than Desku
GDPR-clean out of the box
SimpleSupport ships with no cookies and no consent prompt needed. If your site is otherwise consent-free, the support tool keeps it that way — no banner, no friction in the funnel.
AI included, not a separate SKU
Desku's AI lives in add-on tiers. SimpleSupport's AI is in Pro (drafts you approve) and Business (24/7 auto-send) at no extra cost — €15/€69 per month flat.
Common questions about switching
- If you need deep e-commerce channel integrations (Shopify orders, WhatsApp Business templates, multi-store) at agent-level granularity, Desku has more breadth on those surfaces. SimpleSupport keeps the surface narrow on purpose.
- Under 5KB gzipped on first load — about an order of magnitude lighter than typical helpdesk widgets. It loads async and won't dent your Lighthouse score.
- Not via UI today. Drop us a message — we can run a one-off CSV import for early customers.
2 minutes to install. Free forever for 100 tickets/month.