Does SimpleSupport have a Shopify integration?

Not a deep connector like Gorgias. The widget works on any Shopify store via a script tag, and you can include order and shipping context in the AI knowledge doc. If your workflow needs in-ticket order details and native refund actions, Gorgias is the better fit.

Can I import Gorgias tickets into SimpleSupport?

Not via UI today. Contact us and we can run a one-off CSV import for early customers.

What happens with ticket overages on SimpleSupport?

SimpleSupport doesn't charge overages. If you hit your monthly cap, new ticket creation pauses until next month while existing tickets stay accessible. You can also upgrade in two clicks. No surprise invoices.

SimpleSupport vs Gorgias

Helpdesk that doesn't assume you live inside Shopify.

How they compare

	SimpleSupport	Gorgias
Starting price	Free forever (100 tickets/mo)	$10/mo Starter (50 tickets) → $60/mo Basic
Pro plan	€15/mo flat (5 agents, 1,000 tickets)	$60/mo Basic (300 tickets) → $360/mo Pro (2,000 tickets)
Pricing model	Plan-based, fixed monthly	Tiered by ticket bracket — overages charged
Platform	Generic — works on any website	Shopify-first; deep but tied to e-commerce stack
Free plan	✓ 100 tickets/month, no card	– Trial only, paid plans start at $10
Setup time	~2 minutes (one script tag)	~30 min (Shopify connector + macros)
GDPR by default	✓ No cookies, no consent banner	Configurable
Edge performance	✓ <50ms globally	Regional
AI replies	Pro: drafts you approve; Business: 24/7 auto from your knowledge doc	Gorgias Automate as separate add-on tier
Built for	Micro-SaaS, freelancers, small teams, generic websites	Mid-market Shopify stores

Gorgias pricing as published on gorgias.com — verify with their current page.

Why teams move from Gorgias to SimpleSupport

Not locked to Shopify

Gorgias is genuinely strong if your support workflow lives inside Shopify. If you sell on a custom storefront, a SaaS, a marketplace or a static site, you're paying for integration depth you'll never use. SimpleSupport drops in anywhere.

You don't get charged per-ticket

Gorgias caps tickets per tier and charges overages. Hit 301 tickets on Basic and the next 300 cost extra. SimpleSupport's Pro is 1,000 tickets/month flat at €15 — predictable bill, no anxious month-end checks.

AI included, not a separate product

Gorgias Automate is a separate tier on top of the helpdesk. SimpleSupport bakes AI replies into Pro (drafts) and Business (auto-send) — grounded on a knowledge doc you write, no add-on bill.

Common questions about switching

: Not a deep connector like Gorgias. The widget works on any Shopify store via a script tag, and you can include order/shipping context in the AI knowledge doc. If your support workflow needs in-ticket order details + native refund actions, Gorgias is the better fit.
: Not via UI today. Drop us a message — we can run a one-off CSV import for early customers.
: SimpleSupport doesn't charge overages. Hit your monthly ticket cap and new ticket creation pauses until next month — existing tickets stay accessible. Or upgrade in two clicks. No surprise invoices.

Start free — no credit card

2 minutes to install. Free forever for 100 tickets/month.