About SimpleSupport

A helpdesk built for people who don't have time to set up a helpdesk.

Why we built it

We were running our own small products — zeropress.uk, jekyllbuilder.uk — and handling support straight from a personal inbox. Tickets got buried. Replies fell through. Customers had no idea if anyone had read their message.

The alternatives didn't fit. Zendesk took an afternoon to configure and started at €50/mo. Intercom wanted €100+. Plain contact forms had no tracking, no threading, no status. So we built the thing we actually wanted to use ourselves.

What we made different

One line of code to install. Paste a script tag, done. No SDK, no config wizard.
Free plan with 100 real tickets a month, forever. Not a 14‑day trial in disguise.
Customers track their ticket without an account. One link, status visible. Fewer "any update?" emails for you.
GDPR by default. No cookies, no consent banner, nothing to switch on.
Under 5KB on your page, under 50ms globally. Loads async, zero impact on Core Web Vitals.
An AI agent grounded on a doc you write. Drafts replies on Pro, sends them 24/7 on Business — in your words, not a generic chatbot's.

The team

Aisha Khan

Co‑founder, Outreach & Product

Decides what we build next and who hears about it. If you got an email from us, it was Aisha.

Diego Martínez

Co‑founder, Engineering

Built the edge stack the widget runs on. Cares deeply about kilobytes and p99 latency.

Sakura Tanaka

Co‑founder, GTM

Makes sure the founders, freelancers and small teams who'd actually benefit from this find it.

Try it in two minutes

Free forever on the Starter plan. No credit card. One line of code.

Start free See the 3-step setup