ChatWith is an AI chatbot you embed on your site. SimpleSupport does the same conversation in the widget — but with real ticketing, an email gateway, and an AI agent grounded on your knowledge doc. Conversations that don't resolve in chat don't get lost.
| SimpleSupport | ChatWith | |
|---|---|---|
| Starting price | Free forever (100 tickets/mo) | From ~$19/mo (Hobby) per chatbot |
| Pro plan | €15/mo flat (5 agents, 1,000 tickets) | Higher tiers metered by messages or chatbots |
| Core paradigm | Helpdesk — chat, tickets, email, AI | AI chatbot — Q&A from documents |
| Real ticketing (open / in-progress / resolved) | ✓ | — |
| Email gateway | ✓ Pro (replies become tickets) | — |
| Human agent fallback | ✓ Same widget, same thread | Bot only — handoff requires another tool |
| AI replies | Pro: drafts; Business: 24/7 auto from your knowledge doc | ✓ Their core feature |
| What happens off-script | Conversation becomes a ticket; agent or AI follows up by email | Bot apologises; conversation often ends there |
| GDPR by default | ✓ No cookies, no consent banner | Standard cookies + DPA |
| Widget weight | <5KB gzipped | Heavier — full chatbot UI |
ChatWith pricing as published on chatwith.tools — verify with their current page.
An AI chatbot answers what it knows and stalls on what it doesn't. SimpleSupport turns every conversation into a ticket — if the AI can't close it, a human takes over in the same thread, and the customer gets the answer by email. Nothing falls off the floor.
Customers can reply to your emails or write to support@yourdomain.com and the message lands as a new ticket. ChatWith is widget-only — once the bot's done, the conversation is over.
Adding a real helpdesk on top of a chatbot is two tools, two bills, two integrations and a brittle handoff. SimpleSupport ships both in one tool: chat, tickets, email, AI — flat €15/mo.
2 minutes to install. Free forever for 100 tickets/month.