Will I lose features I depend on when switching from Zendesk?

If you use Zendesk's enterprise machinery — complex triggers, SLA policies, Salesforce sync, multi-brand portals — those aren't on our roadmap. We build for small teams. If you mainly use the widget, ticket inbox, email replies and notifications, you'll feel right at home.

Can I import my existing Zendesk tickets?

Not yet via UI. If you need this, contact us — we can run a one-off CSV import for early customers.

Is SimpleSupport's AI good enough to replace Zendesk's Advanced AI?

SimpleSupport's AI is grounded on a knowledge document you write yourself. On Pro it drafts replies you approve; on Business it sends them automatically. No add-on fees on top.

What's the catch with the free plan?

None. 100 tickets/month, 1 seat, the full product. No credit card required. The widget keeps a small 'Powered by SimpleSupport.uk' link.

SimpleSupport vs Zendesk

Same job. A fraction of the price. None of the setup pain.

How they compare

	SimpleSupport	Zendesk Suite
Starting price	Free forever (100 tickets/mo)	$19/agent/mo (Team plan)
Pro plan	€15/mo (5 agents, 1,000 tickets)	$55/agent/mo (Growth) → $275/mo for 5 agents
Setup time	~2 minutes (one script tag)	Hours to days; onboarding calls common
GDPR by default	✓ No cookies, no consent banner	Configurable, requires DPA + tuning
Edge performance	✓ <50ms globally	–
Widget weight	<5 KB gzipped	~150 KB+ (full Web Widget)
AI replies	Pro: drafts you approve; Business: 24/7 auto from your knowledge doc	Add-on (Advanced AI: extra $50/agent/mo)
Email gateway	✓ Pro (14-day trial on Starter)	✓ All plans
Custom domain	Business plan	Higher tiers
Free plan	✓ 100 real tickets/month, no card	– 14-day trial only
Built for	Micro-SaaS, freelancers, small teams	Mid-market & enterprise

Zendesk pricing as published on zendesk.com — verify with their current page.

Why teams move from Zendesk to SimpleSupport

Built for small teams, not 50-agent contact centres

Zendesk is genuinely powerful — and priced for it. If you're 1–10 people, most of what you pay for is overhead: SLA matrices, business hours triggers, complex routing rules you'll never wire up. SimpleSupport ships only the parts a small team actually uses.

Two minutes to live, not two weekends

One <script> tag and you're done. No "Solutions Engineer", no agent groups, no SLA policies, no triggers. Paste, save, your support widget is live. The same install works on WordPress, static sites, anything.

GDPR-safe by default, not by configuration

No cookies. No consent banner needed. EU edge storage. Zendesk can be made compliant — SimpleSupport is compliant out of the box, which matters when you're the founder doing legal yourself.

Common questions about switching

: If you use Zendesk's enterprise machinery — complex triggers, SLA policies, Salesforce sync, multi-brand portals — yes, those aren't on our roadmap. We build for small teams. If you mainly use the widget, ticket inbox, email replies and notifications, you'll feel right at home.
: Not yet via UI. If you need this, drop us a message — we can run a one-off CSV import for early customers.
: It's grounded on a knowledge doc you write yourself, so the answers stay on-brand and on-product. On Pro it drafts replies you approve; on Business it sends them automatically. No add-on fees on top.
: None. 100 tickets/month, 1 seat, the real product. No card on signup. The widget keeps a small "Powered by SimpleSupport.uk" link — that's how we keep the free plan free.

Start free — no credit card

2 minutes to install. Free forever for 100 tickets/month.