How accurate is SimpleSupport's AI compared to Fin?

Both are grounded on your content; accuracy depends mostly on how well that content covers real customer questions. SimpleSupport keeps the knowledge doc small and explicit, which makes hallucinations easier to spot and fix. On Pro every reply is approved by an agent before sending.

Can I switch between draft and auto modes in SimpleSupport?

Yes. Pro is draft-only; Business lets you choose draft or auto from settings. Many teams start in draft, observe answers for a week, then flip to auto.

What language does the SimpleSupport AI reply in?

Whatever language you write the knowledge document in. Multi-language support is best handled with one doc per site (Pro and Business support multiple sites) rather than auto-translation.

SimpleSupport vs Fin (Intercom)

An AI agent grounded on your own content — without the per-resolution meter or the Intercom seat fees underneath.

How they compare

	SimpleSupport (Business)	Fin by Intercom
AI pricing	€69/mo flat — included in Business (€39/mo for early customers, locked for life)	$0.99 per resolution on top of an Intercom seat
Underlying platform required	None — SimpleSupport is the helpdesk	Requires Intercom subscription ($39+/seat/mo)
Cost predictability	Fixed monthly regardless of volume	Variable — bill scales with resolutions
Grounding	Knowledge doc you write (Pro: 2,000 chars; Business: 7,000)	Crawls help-centre URLs / public docs
Editing the AI's knowledge	Plain text doc, edit any time, takes effect immediately	Re-index workflow when sources change
Tone control	You define tone explicitly in the doc	Inferred from sources
Approve-before-send	Pro plan: drafts wait for agent approval	Send-only by default; human escalation rules separate
Out-of-scope handling	Falls back to a ticket for you to answer	Hand-off to human on Intercom
Free plan	✓ 100 tickets/month, no card	– Trial only, paid stack required
Built for	Founders who want a flat AI bill	Mid-market & enterprise on Intercom

Fin pricing as published on intercom.com/fin — verify with their current page.

Why teams pick SimpleSupport's AI over Fin

You know what you'll pay

Fin is $0.99 per resolution on top of an Intercom seat. A viral week or a misbehaving bot can balloon your bill. SimpleSupport's AI is included in the €69/mo Business plan (€39/mo for early customers, locked for life) — no per-conversation meter, no surprise resolutions.

You write the AI's knowledge directly

Fin learns from URLs you give it; you tune by editing source pages and re-indexing. SimpleSupport uses a single knowledge doc — you write it in plain text, edit at any time, changes apply immediately. Tone, do-not-answer rules, edge cases all live in one place.

You don't pay for a platform you didn't want

Fin requires Intercom underneath — seats, Messenger, dashboards you may not use. SimpleSupport is a complete helpdesk on its own; the AI is a feature, not a $99/seat add-on.

Common questions about switching

: Both are grounded on your content; accuracy depends mostly on how well that content covers real customer questions. SimpleSupport keeps the doc small and explicit, which makes hallucinations easier to spot and fix. On Pro you approve every reply — a strong safety net while you tune the doc.
: Yes. Pro is draft-only; Business lets you choose draft or auto from settings. Many teams start in draft, observe the answers for a week, then flip to auto.
: Whatever you write the knowledge doc in. Multi-language support is best handled with a doc per site (Pro/Business support multiple sites) rather than auto-translation.

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