The simplicity of Freshdesk's free tier — without the upgrade tax when you grow.
| SimpleSupport | Freshdesk | |
|---|---|---|
| Starting price | Free forever (100 tickets/mo) | Free up to 10 agents (limited features) |
| Pro plan | €15/mo flat (5 agents, 1,000 tickets) | $15/agent/mo (Growth) → $75/mo for 5 agents |
| Pricing model | Per plan — fixed regardless of team size | Per-agent — scales linearly |
| Setup time | ~2 minutes (one script tag) | ~1 hour (portal config + automations) |
| GDPR by default | ✓ No cookies, no consent banner | Configurable, requires tuning |
| Edge performance | ✓ <50ms globally | – Regional data centres |
| Widget weight | <5 KB gzipped | ~120 KB+ (full widget) |
| AI replies | Pro: drafts you approve; Business: 24/7 auto from your knowledge doc | Freddy AI as add-on (extra cost per agent) |
| Email gateway | ✓ Pro (14-day trial on Starter) | ✓ All plans |
| Built for | Micro-SaaS, freelancers, small teams | SMB & mid-market |
Freshdesk pricing as published on freshworks.com/freshdesk — verify with their current page.
Freshdesk's free plan is genuinely generous — until you need automations, SLAs, or surveys, at which point you jump to per-agent pricing. SimpleSupport's free tier covers 100 tickets/month, and the upgrade is €15/mo flat for the whole team — not per agent.
Freshdesk asks you to configure a customer portal, ticket forms, automations and SLAs before you go live. SimpleSupport is one <script> tag — paste, save, support widget is on your site.
Freddy AI is a paid add-on stacked on top of agent fees. SimpleSupport bakes AI replies into Pro (drafts) and Business (auto-send) at no extra cost — grounded on a knowledge doc you write so the tone stays yours.
2 minutes to install. Free forever for 100 tickets/month.