Does SimpleSupport have live chat?

Not real-time presence. The widget is a ticket form with reply threading, optimised for async support. If your business is genuinely live-chat-driven, Crisp fits better. If your reality is mostly async with replies in hours, SimpleSupport is a better shape.

Can I import my Crisp conversations?

Not via UI today. Contact us and we can run a one-off CSV import for early customers.

How does SimpleSupport's AI compare to Crisp's MagicReply / chatbot?

Conceptually similar — both are AI grounded on your content. SimpleSupport's AI is included in Pro (drafts) and Business (auto-send) at no extra cost, instead of being gated behind higher tiers.

SimpleSupport vs Crisp

The same lightweight feel — backed by real ticketing, email gateway and AI replies.

How they compare

	SimpleSupport	Crisp
Starting price	Free forever (100 tickets/mo)	Free (2 seats, basic features)
Pro plan	€15/mo flat (5 agents, 1,000 tickets)	€25/mo Mini → €99/mo Essentials → €295/mo Plus
Core paradigm	Ticket-first with chat-style widget	Chat-first, with shared inbox
Real ticketing (open / in-progress / resolved)	✓	Limited — closer to a chat thread model
Email gateway	✓ Pro (replies become tickets)	✓ On higher tiers
AI replies	Pro: drafts you approve; Business: 24/7 auto from your knowledge doc	MagicReply / chatbot, paid tiers
GDPR by default	✓ No cookies, no consent banner	EU-hosted, GDPR-friendly but with cookies
Edge performance	✓ <50ms globally	Regional
Widget weight	<5 KB gzipped	~100 KB+
Built for	Micro-SaaS, freelancers, small teams	SaaS, e-commerce, agencies

Crisp pricing as published on crisp.chat — verify with their current page.

Why teams move from Crisp to SimpleSupport

You wanted a helpdesk, not a chat app

Crisp is built around live chat — great for sales conversations, less great for tracking what's open, in progress and resolved. SimpleSupport is ticket-first: status, search, threading and email replies are first-class.

Real email gateway, not just notifications

Customers can email support@yourdomain.com and the reply lands as a new message on the ticket — threading preserved (RFC 5322). No live agent needed for off-hours questions.

GDPR without cookie banners

SimpleSupport ships with no cookies and no consent prompt needed. Crisp is EU-hosted but uses cookies and adds banner overhead to your site. If your site is otherwise consent-free, SimpleSupport keeps it that way.

Common questions about switching

: Not real-time presence — the widget is a ticket form with reply threading, optimised for async support. If your business is genuinely live-chat-driven (sales, on-site qualification), Crisp will fit better. If your reality is "mostly async, replies in hours", SimpleSupport is the better shape.
: Not via UI today. Drop us a message — we can run a one-off CSV import for early customers.
: SimpleSupport's AI is conceptually similar — grounded on a knowledge doc you write — but included in Pro (drafts) and Business (auto-send) at no extra cost.

Start free — no credit card

2 minutes to install. Free forever for 100 tickets/month.