Customerly bundles live chat, helpdesk, marketing emails, surveys, video calls and an AI agent. SimpleSupport does one thing well: tickets, email and AI replies. If you don't need the marketing-automation half, you're paying for surface you'll never use.
| SimpleSupport | Customerly | |
|---|---|---|
| Starting price | Free forever (100 tickets/mo) | ~$7/seat/mo (Essentials) — limited features |
| Pro plan | €15/mo flat (5 agents, 1,000 tickets) | ~$56/mo Startup → $209/mo Pro → custom Enterprise |
| Pricing model | Flat per plan | Per seat + per active contact, depending on tier |
| Scope | Helpdesk only — tickets, email, AI | Live chat, helpdesk, marketing automation, NPS, video calls |
| Real ticketing (open / in-progress / resolved) | ✓ | ✓ |
| Email gateway | ✓ Pro (replies become tickets) | ✓ On paid tiers |
| AI replies | Pro: drafts; Business: 24/7 auto from your knowledge doc | AURA (AI agent), paid tiers |
| GDPR by default | ✓ No cookies, no consent banner | EU-hosted, GDPR-friendly but cookies + tracking by default |
| Edge performance | ✓ <50ms globally | Regional |
| Widget weight | <5KB gzipped | ~150KB+ (full marketing SDK) |
Customerly pricing as published on customerly.io — verify with their current page.
Customerly's value prop assumes you'll use the email campaigns, surveys, NPS and lifecycle automations. If you only want to answer customer questions, half of what you're buying never gets touched — and the widget weight reflects that.
Customerly meters by active contacts on higher tiers — your bill grows when your audience grows, even if support load doesn't. SimpleSupport meters tickets only: 100/mo free, 1,000/mo on Pro flat €15.
Customerly's full SDK (chat + tracking + campaigns) is ~150KB and uses cookies. SimpleSupport's widget is under 5KB, sets no cookies and adds no consent banner — your funnel stays untouched.
2 minutes to install. Free forever for 100 tickets/month.