Predictable monthly bill. AI replies 24/7 included — without paying per-hour for human chat agents.
| SimpleSupport | Tawk.to | |
|---|---|---|
| Starting price | Free forever (100 tickets/mo) | Free chat (with Tawk branding) |
| Pro plan | €15/mo flat (5 agents, 1,000 tickets) | $19/mo to remove branding + chat agents from $1+/hour |
| 24/7 coverage | AI agent included on Business — answers from your knowledge doc | Hire human agents at $1+/hour (cost scales linearly) |
| Real ticketing (status, search, threading) | ✓ | Limited — chat-thread model |
| Email gateway | ✓ Pro (replies become tickets) | – Chat-only |
| GDPR by default | ✓ No cookies, no consent banner | Uses cookies, consent prompt typical |
| Edge performance | ✓ <50ms globally | Regional |
| Built for | Micro-SaaS, freelancers, small teams | Anyone wanting free chat + outsourced agents |
Tawk.to pricing as published on tawk.to — verify with their current page.
Tawk's "free" pitch leans on Hire Chat Agents at ~$1/hour. Run 12h × 30 days and that's $360/month before tickets. SimpleSupport's Business plan is €69/mo flat (€39/mo for early customers, locked for life) with an AI agent that answers 24/7 from a knowledge doc you wrote — no shift scheduling, no language coverage gaps.
Tawk's "Tickets" view is closer to chat history. SimpleSupport gives you status (open / in progress / resolved), search, filters, threading and email replies — the things that matter when support volume grows.
Tawk uses cookies and is hosted outside the EU; complying typically means a consent banner. SimpleSupport ships cookie-free and EU-edge — no banner needed for support.
2 minutes to install. Free forever for 100 tickets/month.