Starter
Freeforever
For personal projects and early-stage products.
- 100 tickets/month
- 1 seat
- JS widget (with branding)
- Email notifications
- REST API
- Basic support analytics
- 14-day email gateway trial
Simple pricing.
No surprises.
Start free. Pay when you grow. Cancel anytime.
Most popular
Pro
€15/month
For businesses with real support volume.
- 1,000 tickets/month
- 5 seats
- Widget without branding
- Email gateway
- 3 teams/departments
- Full support analytics
- Priority email support
14-day free trial · Cancel anytime
Business
€39/month
For teams that need full control and white label.
- Unlimited tickets
- Unlimited seats
- Full white label
- Custom domain (support.yourcompany.com)
- Unlimited teams/departments
- Web analytics (cookieless)
- Priority support + DPA
By invitation only during launch
Questions before you start
If yours isn't here, .
What happens if I hit my monthly ticket limit?
Your widget keeps working and existing tickets stay accessible. New tickets pause at the end of the month and resume on the 1st — or upgrade to Pro (1,000/month) or Business (unlimited) in two clicks. No surprise invoices.
Can I switch plans or cancel anytime?
Yes. Upgrade, downgrade, or cancel from the dashboard. No calls, no retention tactics. If you cancel a paid plan your account drops to Starter — your tickets stay.
Do I need technical skills to install?
Paste one <script> tag before </body>. If you can edit your site's footer, you can install SimpleSupport. WordPress users get a one-click plugin.
Is my data GDPR compliant?
Yes, by default. No cookies, no tracking, no consent banner required. Data is stored on EU edge servers. Business plan includes a signed Data Processing Agreement.
Is there a free trial for Pro and Business?
Yes — 14 days, no credit card required to start. At the end of the trial your account reverts to Starter unless you confirm the upgrade.
Can customers reply to tickets by email?
Yes on Pro and Business via the email gateway: customers reply to notifications and their response becomes a new message on the same ticket. Starter includes a 14-day trial of this feature.
What counts as a "ticket"?
One conversation, regardless of how many messages it contains. A ticket stays a single ticket whether it has 1 reply or 50.
Start free — no credit card
Free plan forever · Upgrade when you grow
Full feature comparison
| Feature | Starter | Pro | Business |
|---|---|---|---|
| Tickets/month | 100 | 1,000 | Unlimited |
| Seats | 1 | 5 | Unlimited |
| JS Widget | ✓ | ✓ | ✓ |
| Widget branding removal | – | ✓ | ✓ |
| Email notifications | ✓ | ✓ | ✓ |
| REST API | ✓ | ✓ | ✓ |
| Email gateway (trial) | 14 days | ✓ | ✓ |
| Teams / departments | – | Up to 3 | Unlimited |
| Support analytics | Basic | Full | Full |
| Web analytics (cookieless) | – | – | ✓ |
| Custom domain | – | – | ✓ |
| White label | – | – | ✓ |
| Data Processing Agreement | – | – | ✓ |
| Support | Community | Priority |